Home

Our measures

Our measures Your experience #stayconnected

For both your and our safety we have prepared numerous security measures, adapted our work protocols, and our services:

SOCIAL DISTANCING

In all our premises we expect our guests and employees to maintain a safetydistance from persons that do not live in their same household. Wherever possible we have ensured social distancing through the arrangement of gaming devices, furniture or mechanical shielding. At all passageways, in waiting queues and at other gathering points we have placed appropriate signs and increased surveillance by our staff, who will gently remind visitors of social distancing.

EQUIPMENT FOR PROTECTION

Wearing a mask is obligatory for guests and employees. Also in all open public areas, e.g. the Open Air Casino, it is obligatory wearing a mask, if a safe distance between guests cannot be maintained (2 m).

DISINFECTION STATIONS & CARE FOR HYGIENE

Hit in general has high hygiene standards and strict cleaning protocols, but in the current situation these have been further upgraded. Guests have at their disposal at all key points, e.g. entrances and exits, as well as contact points between persons, disinfectant diffuser pumps. Hand disinfection is obligatory. Gaming devices and other equipment are also cleaned on a regular basis.

EXTRA VENTILATION

Ventilation and exchange of fresh air have been maximized. Air conditioning devices are also properly disinfected and serviced on a regular basis.

NOTICES FOR GUESTS AND EMPLOYEES

There will be rules of conduct, such as social distancing, how to wear a mask correctly, disinfecting hands, etc. displayed in all the key spots throughout the premises. Both employees and guests are requested to comply with these rules.

PROTOCOLS IN CASE OF A SUSPICION OF INFECTION

We have prepared a clear protocol for employees to avoid an eventual spread of infection in case an infection with COVID-19 is confirmed in one of the guests or an employee or if there is a reasonable suspect of an infection.

BUSINESS PROTOCOLS

We have adapted our business protocols for your safety; personal contacts are now limited as much as possible, so some services have been temporarily adapted, while others are carried out to a limited extent or have been cancelled. A summary of the main changes or adaptations to the processes is available in the section what to expect during your visit.

Your experience