Responsibility towards our guests
Responsibility towards our guests
Across all Hit casinos, hotels, and entertainment centres, our teams are dedicated to providing guests with a warm welcome and outstanding service every day. This commitment is built on safety, professionalism, legal compliance, and high internal quality standards.
We place a particular emphasis on our gaming activities. Through our comprehensive Responsible Gaming Programme, we provide guests with reliable information, a high level of protection, and support mechanisms that help ensure gaming remains a safe, enjoyable, and responsible form of entertainment.
The Hit Responsible Gaming Programme
Our goal is to maintain an environment where gaming is viewed primarily as a social and recreational activity. Through continuous education, preventive measures, and direct support, we encourage a healthy balance between entertainment and responsible behaviour.
Awareness and information
We provide our guests with clear, transparent information about the nature of games of chance and the principles of safe play. Informational brochures titled “Keep the Game Fun!” are readily available across our centres to encourage informed and responsible decision-making.
Prevention of problem gaming
Through proactive preventive measures, we monitor the gaming environment and encourage guests to stay in control of the time and money they spend. We also provide accessible information to help identify the early signs of problem gaming.
Guest support and assistance
Guests wishing to limit or pause their gaming activities have access to a comprehensive range of support measures. These include confidential consultations with Hit’s Psychosocial Consultant, referrals to external professional support services, and the option for self-exclusion, allowing individuals to take a voluntary break from casinos for a specified period.